Q&A

FAQ

Explaining answers to various questions

We provide easy-to-understand explanations of answers to the various questions and requests we receive from our customers. We provide detailed information so that customers can have a smooth shopping experience, including questions about products and services, how to order, payments, and consultation on repairs, remakes, and custom-made products. If you have any questions or require further information, please feel free to contact us.

Q Where can I buy it?
A Available in stores and online shops. We have some products that are only available in our store, so please stop by.
Q What can you do if the product I purchased is damaged?
A It is possible. You can either bring the product to the store or have it sent by mail. Please contact us for more information.
Q What payment methods do you accept?
A We accept cash, card, and AirPay.
Q When should I pay for custom-made products?
A Basically, production begins after the order is placed and payment is completed. Please contact us for more information.
Q Can you fix what I have?
A We may be able to accommodate your needs even if they are not our products. Please feel free to contact us.
Q Can you repair/remake other companies' products?
A Please contact us with the details of the product as we cannot make a determination without seeing the actual product.
Q What kind of things can you make?
A We have a variety of samples available, so please feel free to contact us.
Q How long does production take?
A It varies depending on what you are making. We will always tell you the specific period during the meeting. Please feel free to contact us.